Return & Refund Policy - Besser Life Care

Last Updated: 1st May 2026

1. Introduction

Thank you for shopping with Besser Life Care.

We strive to ensure that you have a smooth and satisfying experience. However, if you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

2. Definitions

  • Company / We / Us / Our: Besser Life Care
  • Goods: Products offered on our website
  • Orders: Request placed by you to purchase Goods
  • Website: Our ecommerce platform
  • You / Customer: The person purchasing or using our services

3. Order Cancellation

You can cancel your order before it is shipped.

Once the order is shipped, cancellation is not possible. However, you may request a return (if eligible).

To cancel your order, contact us at:
📧 info@besserlifecare.com

4. Return Policy (Important for Health Products)

Due to the nature of health supplements & consumable products, we follow a strict return policy:

Eligible for Return (within 7 days of delivery):

  • Damaged product
  • Wrong product delivered
  • Missing items

👉 You must share:

  • Unboxing video (mandatory)
  • Product images
  • Order ID

Not Eligible for Return:

  • Opened or used products
  • Products without original packaging
  • Taste preference or personal dislike
  • Change of mind
  • Expired return window

5. Refund Policy

Refunds are processed only in the following cases:

  • Damaged product (verified)
  • Incorrect product delivered
  • Order not delivered

Refund Timeline:

  • Initiated within 3–5 business days after approval
  • Credited within 5–7 business days (depends on bank/payment method)

Refund will be processed to the original payment method.

6. Replacement Policy

Instead of a refund, we may offer a replacement in case of:

  • Damaged item
  • Wrong item delivered

7. Return Process

To request a return:

  1. Email us at info@besserlifecare.com
  2. Mention:
    • Order ID
    • Issue details
    • Attach images/video
  3. Our team will review and respond within 48 hours

8. Shipping for Returns

  • In case of approved returns, we may:
    • Arrange reverse pickup OR
    • Ask you to ship the product
  • If self-shipped, ensure:
    • Proper packaging
    • Trackable courier

9. Non-Returnable Items (Very Important)

Due to hygiene and safety reasons, the following items cannot be returned:

  • Opened supplement bottles
  • Used products
  • Products with broken seals (unless delivered damaged)

10. Cash on Delivery (COD) Orders

  • COD charges (if any) are non-refundable
  • Refunds for COD orders will be processed via:
    • Bank transfer / UPI

11. Fraud Prevention Clause

We reserve the right to:

  • Reject return/refund requests in case of suspicious or fraudulent activity
  • Block accounts with repeated false claims

12. Contact Us

If you have any questions regarding returns or refunds, contact us:

📧 info@besserlifecare.com

13. Policy Updates

We may update this policy from time to time. Changes will be posted on this page.