Shipping Policy - Besser Life Care
Last Updated: 1st May 2026
1. Introduction
This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from Besser Life Care.
By placing an order on our website, you agree to the terms mentioned below.
2. Order Processing & Dispatch
- All orders are processed within 1–2 business days after payment confirmation
- Orders are dispatched from our warehouse Monday to Saturday (excluding public holidays)
- Orders placed on Sundays or holidays will be processed on the next working day
3. Shipping Charges
- Shipping charges are calculated at checkout based on:
- Delivery location
- Order value
- Ongoing offers (if applicable)
- In some cases, we may offer free shipping on selected orders or promotions
4. Delivery Timeline (India)
- Standard delivery time: 2–7 business days
- Metro cities: 2–4 days
- Non-metro/rural areas: 4–7 days
👉 Delivery time may vary due to:
- Courier delays
- Weather conditions
- High demand periods
5. International Shipping
- Currently, we may or may not support international shipping (depending on availability)
- Estimated delivery time: 5–20 business days
- Import duties/taxes (if applicable) may be borne by the customer unless stated otherwise
6. Order Tracking
- Once your order is shipped, you will receive:
- Tracking link via SMS/Email/WhatsApp
- You can track your order in real-time using the provided link
7. Change of Address
- Address changes are allowed only before dispatch
- Once the order is shipped, we cannot modify the delivery address
8. Failed Delivery Attempts
- Our courier partners will attempt delivery 2–3 times
- If delivery fails:
- Order may be returned to us
- Re-shipping charges may apply
9. Damaged or Tampered Packages
If you receive a damaged package:
- Do NOT accept the parcel if visibly damaged
- If already accepted:
- Record an unboxing video
- Contact us within 24 hours
📧 Email: info@besserlifecare.com
10. Lost or Delayed Shipments
- If your order is delayed beyond expected timelines, please contact us
- In case of lost shipments:
- We will initiate an investigation with courier partner
- Replacement or refund will be processed after confirmation
11. Partial Fulfillment / Out of Stock
- In rare cases, if an item is out of stock:
- We may ship available items
- Remaining items will be shipped later OR refunded
12. Order Cancellation
- Orders can be cancelled only before dispatch
- Once shipped, cancellation is not possible
For cancellation requests:
📧 info@besserlifecare.com
13. Cash on Delivery (COD)
- COD may be available on selected orders
- COD orders may require confirmation before dispatch
- Repeated COD cancellations may lead to restriction of COD service
14. Shipping Restrictions
We reserve the right to:
- Refuse delivery to certain locations
- Cancel suspicious or high-risk orders
15. Insurance & Liability
- All shipments are covered for transit damage/loss as per courier policies
- Claims are processed after courier investigation
16. Customer Support
For any shipping-related queries, contact us:
17. Policy Updates
We may update this Shipping Policy from time to time. Changes will be reflected on this page.
